Make a Claim

In the event of loss or damage to your commercial property we have set out the following guidelines to assist:

• Notification of the claim to Stride. 
• Action should be taken to protect your property from any further damage (no action should be taken to repair damage until instructed by us or your Loss Adjustor)
• Emergency Repairs – If you require emergency repairs, you can access 24 hour support by calling 1300 831 094
• If loss is due to theft/burglary or involves the loss of money, the police should be contacted immediately and details kept of the police officer and station noted.

Please fill out the form below to make your claim.

In the event of a Motor Vehicle accident, regardless of who is at fault, the following guidelines should be followed:

At the Accident:

• Do not admit fault where there is a third party involved
• Contact the Police only if there has been property damage and it will require fixing/replacing or if you, your occupants or third party have experienced personal injury
• Collect evidence & details – take photos, collect the other parties details (name of driver, name of owner of vehicle if different to driver, contact number, licence number, registration number and insurer). If the third party refuses to provide these details, call the Police
• Take note of any witnesses.

Following the Accident:

• Your vehicle may be towed to the closest repairer capable of rectifying the damage
• Contact Stride as soon as practicable
• If you have the Insurance Advisernet App, you can use it to lodge claims, including attaching photos of the accident and third party details. To get the App click here

Please fill out the form below to make your claim.

• If an injury is involved, provide the necessary assistance to the injured party
• Obtain the names, address and phone numbers of involved parties along with a description of what occurred
• Do not admit fault or responsibility. No admission of liability should be made to any party in any form whatsoever
• All correspondence, writs, summonses and demands should be sent to Stride immediately upon receipt
• As soon as practicable contact Stride. 

Please fill out the form below to make your claim.

In the event of any other incident or claim such as personal motor and home, Marine, Cyber, Contract Works, Professional Indemnity and Directors & Officers, please complete the notification form or call Stride as soon as possible. 

Please fill out the form below to make your claim.